Posted on: December 23, 2020 • Category: Collections, Full-time, Part-Time
First National Bank Contact Center
The Collector is accountable to make outbound calls to cardholders who have become delinquent. Collectors are expected to have effective conversations with our cardholders to uncover the reason for delinquency and provide appropriate solutions to cure the delinquency while remaining in control of the call and providing a superior customer experience.
It is anticipated that an incumbent in this position will work remotely 100% of time after training. With training being 100% remote also. Please note that this remote work percentage may be adjusted based on future business needs. A reliable internet connection and your own, self-provided equipment is needed for working remotely. Incumbents in this role must reside within a 60-mile radius of an FNBO Contact Center location.
Job Duties May Include:
Make outbound calls to cardholders
Negotiate customer payment options to cure delinquency
Receive and handle inbound customer calls