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Posted on: May 20, 2021 • Category: Human Services, Mail Dispatcher

Human Services Dispatcher

Human Services Center

Apply By: June 24, 2021
No. of Jobs: 1
Job Type: Full-Time
Pay Type: Hourly
Compensation: $13.47 plus shift pay plus $1.50 per hour weekend pay
Education: N/A

Human Resources
Phone 1: 605-668-3118
Benefits of Working in State Government
Human Services Center
3515 Broadway Street
Yankton, Yankton, SD 57078
Get Directions

The Ideal Candidate Will Have: 

Knowledge of: 

  • U.S. postal procedures/regulations;
  • proper mail classification;
  • telephone switchboard console operation;
  • two-way radio communications systems;
  • radio codes, procedures, and etiquette;
  • emergency and fire notification system;
  • basic computer operations, including Microsoft software;
  • stress and conflict management techniques.

Ability to: 

  • follow U.S. Postal regulations;
  • operate postal meter machine;
  • physically distribute mail throughout HSC's campus;
  • lift packages and large totes containing mail;
  • answer telephones, operate radio and paging equipment and computers;
  • type quickly and accurately;
  • initiate appropriate protocols based on different situations;
  • determine appropriateness of unlocking magnetic locked security doors throughout the facility;
  • multitask;
  • organize and prioritize workload;
  • manage time effectively;
  • locate and use reference sources;
  • follow instructions;
  • listen and be patient with callers;
  • speak using good clarity, tone, volume, syntax, grammar, and inflection/modulation;
  • read multiple computer terminals and printouts quickly and accurately;
  • accurately remember oral and written information;
  • maintain various visitor logs, code books, and a shift pass down book;
  • deal tactfully and establish and maintain effective working relationships with coworkers, agency employees, and the general public;
  • remain calm in tense or emergency situations;
  • make logical decisions and exercise good judgment;
  • work independently;
  • work irregular hours including holidays and weekends.


This is a full-time 40 position with the Department of Social Services at the South Dakota Human Services Center, Yankton, SD.  For more information on DSS, please visit 

This position monitors, relays, and disseminates information received through the communication network (telephones, radios, and paging system) of the Human Services Center by providing prompt and accurate information to maintain communications with medical/clinical staff, security staff, and other staff and to facilitate the safety and security of and customer service to patients, visitors, and staff.  In addition, this position manages all incoming and outgoing mail for the facility. 

Other Information:

This is a full-time position and primarily works Monday through Friday, 7 am - 3:30 pm, and provides occasional weekend and holiday coverage at Telecommunications, but may vary according to needs of facility. 

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