Posted on: April 23, 2021 • Category: Manufacturing, Clerical
Technical Service Assistant
No. of Jobs: 1
Job Type: Full-Time
Pay Type: Hourly
Education: High School
Phone 1: 605-665-9311
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700 W. 21st Street
Yankton, Yankton, SD 57078
KNOWLEDGE, SKILLS AND ABILITIES
- High school diploma is required
- Ability to operate computer and general office equipment.
- Working knowledge of Microsoft Office software products (Word, Excel, PowerPoint, Outlook), with emphasis on preparing presentation preferred.
- Ability to work well with others, and demonstrate good oral and written communication skills.
- Ability to successfully manage customer interaction in a variety of circumstances, some of which may be dissatisfied customers and/or dealer personnel
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; frequently talk and hear; and occasionally climb or balance. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 20 pounds. This position is occasionally required to operate an automobile and travel by
airplane. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is primarily exposed to an office environment and occasionally a shop manufacturing environment or a vendor’s facility. The employee is periodically required to travel. Exposures at a shop manufacturing environment or a vendor’s facility can include moving mechanical parts, heights, fumes or airborne particles, and outside weather conditions. The employee is exposed to travel hazards associated with airline and automobile travel. The employee is occasionally exposed to electrical hazards, toxic or caustic chemicals, extreme cold and extreme heat. The noise level in a shop manufacturing environment or a vendor’s facility environment can be very loud.
Note: This job description is intended to be a general guideline of areas of responsibility. There will be incidental tasks not listed on a job description that arise at various times. These tasks are assigned to help out the department and company and, as a member of the Astec, Industries team; each employee is expected to help in these areas.
Clerical assistance for the Technical Service Department, including answering incoming phone calls, development of training presentations and the Service Department database, and assistance with processing warranty claims, return goods authorizations, and return goods to vendors.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist with processing of warranty claims including entering claim, verifying information on claim, verifying request for credit filled out and approved and support documentation is provided, and issuing of credit upon approval
- Processing and tracking RMA/RGA
- Entering no charge orders into ERP
- Occasionally assist in parts and service manual creation
- Answer and direct phone calls
- Periodic report creation
- Audit support
As an Equal Opportunity Employer, KPI-JCI and Astec Mobile Screens does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, veteran status or any other basis protected by applicable discrimination laws. All information provided in your application will be treated as confidential and will be used to help ensure the best use of your abilities if employed by KPI-JCI and Astec Mobile Screens.
We strive to maintain a competitive wage or salary structure which allows the Company to recruit and maintain an effective work force. An employee’s total compensation consists not only of the wage/salary, but also the various benefits offered. Benefits include medical, dental, vision and life insurance, free disability coverage, 401(k) with 75 percent company match, paid vacation after 1 month, paid holidays, and a profit-sharing plan.